1. Terms of Service
Last Updated: September 2026
By purchasing an activation concierge service on this website, you agree to comply with and be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our service.
- Nature of Service: We provide technical setup, concierge activation, and prompt masterpacks for Claude AI subscription plans.
- Account Compatibility: Activations can be provisioned for existing Claude accounts or fresh email IDs as specified during checkout.
- Usage Standards: Customers agree to utilize Claude AI services in compliance with Anthropic's Acceptable Use Policy. We do not support abusive, fraudulent, or illegal activities.
- Independent Nature: We make no false representation of being Anthropic or having exclusive official authority. We do not make claims of "lifetime" or "unlimited" features beyond what the genuine plan tier includes.
Digital fulfillment notice: Concierge setup services involve immediate digital allocation; all sales are final upon transaction completion.
2. Privacy Policy
Your privacy is critically important to us. This section outlines how we collect, handle, and protect your information:
- Data Collected: We collect only the minimum information necessary to fulfill your activation: your Name, Email address, and selected Plan preference.
- Payment Credentials: We never collect, handle, or store card numbers, UPI PINs, or banking credentials on our servers. All payments are securely processed through Razorpay's PCI-DSS Level 1 compliant gateway.
- Data Protection: Customer records are stored in secure, encrypted databases. Order tracking endpoints are guarded against IDOR vulnerabilities, requiring both matching Order ID and Email to access.
- Third-Party Sharing: We do not sell, rent, or trade your personal data to marketing third parties.
3. Digital Delivery & Fulfillment Policy
We aim to provide an expedited, transparent digital activation experience:
- Delivery Method: All plan activations, access links, and technical prompt masterpacks are delivered electronically via email to the address supplied during checkout.
- Delivery Timeframe: Orders are queued immediately upon payment confirmation. Technical concierge fulfillment is typically completed within 30 to 90 minutes during operational hours.
- Order Verification: Customers can verify their fulfillment status anytime using our real-time Order Tracking portal.
- Delivery Assistance: If you do not observe your activation email within the standard operational window, please reach out to our concierge support desk.
Notice on digital services: Due to the immediate reservation and allocation of dedicated computing infrastructure and software licenses, all orders are processed directly upon payment and are final and non-refundable.
4. Contact & Customer Support
Our dedicated concierge support desk is available to assist you with activation inquiries, order lookups, and technical questions:
- Email Support: help@neuraaihub.store
- Operating Hours: Monday – Sunday, 9:00 AM – 11:00 PM IST
- Response Time: Inquiries are typically answered within 30 to 90 minutes.
- Order Lookup: You can contact our support desk with your Order ID for real-time order tracking.